At Talaria Group, we are dedicated to delivering high-quality Talaria e-bikes and other premium electric bicycles. Our Warranty Policy ensures that your purchase is protected against manufacturing defects, providing peace of mind while you enjoy your e-bike. This policy, compliant with Google Merchant Center requirements, outlines the coverage, conditions, and process for warranty claims. It is designed to be transparent, customer-friendly, and protective of our business. For questions, contact us at support@talariagroup.store

Warranty Coverage

Talaria Group provides a limited warranty on all e-bikes and select accessories, covering defects in materials and workmanship under normal use. Covered components include:

  • Frame: Structural integrity of the e-bike frame.
  • Motor: Electric motor functionality.
  • Battery: Battery performance and capacity under normal conditions.
  • Electronics: Controller, display, and wiring systems.
  • Other Components: Handlebars, forks, and other non-wearable parts, as specified in your product manual.

Accessories (e.g., chargers, lights) may have separate warranty terms, typically 6 months, as noted at purchase. This warranty applies only to the original purchaser and is non-transferable.

Duration

The limited warranty lasts for:

  • E-Bikes: 1 year from the date of delivery for the frame, motor, battery, and electronics.
  • Accessories: 6 months from the date of delivery, unless otherwise stated.

Extended warranty options may be available at checkout. Check your order confirmation or product manual for specific terms.

Warranty Conditions

For the warranty to be valid, the following conditions must be met:

  • The e-bike must be used for its intended purpose (e.g., recreational or commuting, not extreme sports unless specified).
  • Proper assembly and maintenance must be performed per the product manual or manufacturer guidelines.
  • The e-bike must be registered with Talaria Group (if required) using the serial number provided.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided with any claim.
  • The e-bike must be operated in compliance with local laws and safety regulations.

Warranty Exclusions

The warranty does not cover issues resulting from:

  • Misuse or Abuse: Damage from accidents, crashes, neglect, or improper use (e.g., overloading, riding in unsafe conditions).
  • Unauthorized Modifications: Alterations, aftermarket parts, or software changes not approved by Talaria Group.
  • Improper Assembly: Failure to follow assembly instructions or use of non-professional installation.
  • Normal Wear and Tear: Degradation of tires, brakes, chains, or other consumable parts.
  • Environmental Damage: Exposure to extreme weather, water submersion, or corrosion from improper storage.
  • Commercial Use: Use in rental fleets or other commercial activities unless explicitly covered.

We reserve the right to deny claims if these exclusions apply after inspection.

How to Claim Warranty

To initiate a warranty claim, follow these steps:

    1. Contact our support team at support@talariagroup.store or via our website’s contact form within the warranty period.
    2. Provide your order number, e-bike serial number, proof of purchase, and a detailed description of the issue.
    3. Include clear photos or videos showing the defect or damage, as well as the e-bike’s condition.
    4. Our team will respond within 2-3 business days to assess your claim and provide instructions, which may include returning the item or scheduling an inspection.

We aim to evaluate claims within 5-7 business days of receiving the item or required documentation. You will be notified of the outcome via email.

Remedies Provided

If a claim is approved, we will, at our discretion:

      • Repair: Fix the defective component at no cost to you, using authorized parts or service centers.
      • Replacement: Provide a comparable replacement part or e-bike if repair is not feasible, subject to availability.
      • Refund: Issue a full or partial refund to your original payment method in rare cases where repair or replacement is not possible.

For approved warranty claims, Talaria Group covers shipping costs to and from our warehouse or service center. You are responsible for securely packaging the item to prevent damage during transit. If a claim is denied (e.g., due to misuse), you may need to cover return shipping costs.

Contact for Warranty Inquiries

For questions or to initiate a warranty claim, please reach out:

We are committed to resolving your concerns promptly and fairly to ensure your satisfaction with your Talaria Group e-bike.