At Talaria Group, we are committed to providing high-quality e-bikes, including our Talaria models and other premium brands, to enhance your riding experience. We stand behind our products and aim to ensure your complete satisfaction. This Refund and Return Policy outlines our procedures in a clear and transparent manner, designed to build trust while maintaining fair practices for both our customers and our business. Please review this policy carefully before making a purchase, as it forms part of our terms of sale. If you have any questions, contact our support team at support@talariagroup.store

Eligibility for Returns

Returns are accepted for most items under the following conditions:

  • The product must be unused, in its original condition, and free from any damage, wear, or modifications.
  • All original packaging, accessories, manuals, and tags must be included and intact.
  • For e-bikes specifically, the item must show no signs of assembly beyond basic unboxing, no mileage on the odometer, and no evidence of use (e.g., tire marks, scratches, or battery cycles).

We reserve the right to inspect returned items upon receipt to verify eligibility. Returns may be denied if the product has been misused, damaged during return shipping, or does not meet these criteria.

Return Timeframe

You may initiate a return within 30 days from the date of delivery. This timeframe allows ample opportunity to inspect your e-bike or accessory upon receipt. Returns requested after 30 days will not be accepted, except in cases covered under our warranty (see below).

Condition of Returned Items

All returned items must be in new, resalable condition. For high-value items like e-bikes, which are heavy and complex products, we require:

  • The e-bike to be securely repackaged in its original box to prevent damage during transit.
  • No alterations, customizations, or installations (e.g., added accessories or software updates).
  • Proof of purchase, such as your order confirmation or receipt.

If an item arrives damaged or defective due to manufacturing issues, we will handle it as a warranty claim rather than a standard return.

Return Shipping Costs

Due to the size and weight of e-bikes (often exceeding 50 lbs), return shipping can be costly and requires careful handling. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a verified defect. We recommend using insured, trackable shipping services like UPS or FedEx to protect against loss or damage. Talaria Group does not cover shipping fees for returns initiated for reasons such as buyer's remorse or change of mind. For defective items, we will reimburse reasonable shipping costs upon approval.

Refund Process & Timeline

Once we receive and inspect your returned item (typically within 5-7 business days of arrival at our warehouse), we will process your refund if it meets our eligibility criteria. Refunds will be issued to the original payment method used for the purchase.

  • Full refunds (excluding original shipping fees) will be processed for eligible returns.
  • Processing time: Refunds are typically issued within 7-10 business days after approval. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
  • Partial refunds may apply if accessories are missing or if minor restocking is required (e.g., a 15% restocking fee for non-defective e-bike returns to cover handling and inspection costs).

We will notify you via email throughout the process, including any reasons for denial or adjustments.

Exchanges

We offer exchanges for defective or incorrect items, subject to availability. If you prefer an exchange over a refund, please indicate this when initiating your return. Exchanges for a different model or color may incur additional fees for price differences or shipping. For e-bikes, exchanges are limited to identical or equivalent products to minimize handling of heavy items. If an exchange is not possible, we will default to a full refund.

Warranty

Talaria Group provides a limited 1-year warranty on all e-bikes, covering manufacturing defects in materials and workmanship (e.g., frame, motor, battery, and electrical components). This warranty does not cover normal wear and tear, misuse, accidents, improper assembly, or modifications. Accessories like batteries or chargers may have shorter warranties (e.g., 6 months). To claim warranty service:

  • Contact us within the warranty period with proof of purchase and details/photos of the issue.
  • We may repair, replace, or refund the item at our discretion.
  • Shipping for warranty claims is covered by us for verified defects.

Extended warranties may be available for purchase at checkout. For full warranty terms, please refer to the product manual or contact support.

How to Initiate a Return

To start a return, follow these simple steps:

  1. Contact our customer support team at support@talariagroup.store or via our website's contact form within the 30-day timeframe. Include your order number, the reason for the return, and photos of the item and packaging.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved, along with shipping instructions.
  3. Securely package the item and include the RMA number on the outside of the box.
  4. Ship the item to the address provided in your RMA approval (typically our warehouse at [Insert Warehouse Address,
  5. Track your shipment and retain proof of postage until we confirm receipt.

We aim to respond to return requests within 2 business days. For faster assistance, include all relevant details in your initial email.

This policy is designed to protect both you and Talaria Group, ensuring fair handling of returns for high-value products like e-bikes. By purchasing from us, you agree to these terms. We reserve the right to update this policy, with changes posted on our website. Thank you for choosing Talaria Group we appreciate your business and are here to support your e-bike journey.